Refund Policy

This Cancellation & Refund Policy describes how cancellations, refunds, and credit reversals are handled for BuzzFlow's digital services and subscriptions.

No Refund Policy for Activated Services

Due to the nature of WhatsApp Business API and digital credits:

  • No refunds are provided once API activation, onboarding, or credits have been initiated or delivered.
  • Activated subscriptions and used credits cannot be reversed.

Cancellation Before Activation

You may request a cancellation before API activation begins.
In such cases:

  • A partial refund may be approved after deducting verification or processing fees.
  • Requests must be made within 24 hours of payment.

Refunds for Duplicate Payments

If you are charged twice for the same service:

  • Refund will be issued within 7–10 business days after verification.
  • Proof of payment may be required.

Non-Refundable Items

The following are strictly non-refundable:

  • WhatsApp API activation fees
  • Add-on purchases (extra users, extra audience, credits)
  • Monthly or yearly subscription plans
  • Used or partially used credits
  • Campaign costs

Subscription Cancellation

Users may cancel future renewals at any time. After cancellation:

  • Current plan remains active until the end of the billing cycle
  • No refunds for remaining days/months

Service Interruptions

Refunds will not be issued for temporary downtime caused by:

  • Meta or WhatsApp outages
  • Maintenance
  • External provider disruptions

BuzzFlow will make reasonable efforts to restore service quickly.

How to Request Cancellation or Refund

Email: support@buzzflow.co.in

Include:

  • Registered email
  • Phone number
  • Order ID / Transaction ID
  • Reason for cancellation/refund

Our billing team will respond within 48 hours.

Policy Changes

BuzzFlow may update or modify this policy at any time. The latest version will always be available on the website.