BUZZFLOW CANCELLATION & REFUND POLICY

1.1. This Cancellation & Refund Policy applies to all commercial transactions, software subscriptions, add-on features, API access, professional onboarding services, and prepaid messaging credits purchased through the website https://buzzflow.co.in or associated Buzzflow billing interfaces.

1.2. Buzzflow provides specialized B2B software-as-a-service (SaaS) solutions and infrastructure integration with the Meta WhatsApp Business API. Due to the digital and instant provisioning nature of these services, all sales and payment transactions made to Buzzflow are final, absolute, and non-refundable.

2.1. SaaS Subscription Plans: All recurring fees (whether billed on a monthly, quarterly, semi-annual, or annual cycle) paid for access to the Buzzflow platform are strictly non-refundable. Buzzflow does not offer pro-rated refunds, credits, or fee adjustments for partial billing periods, unused user seats, unutilized features, or early account termination.

2.2. Messaging Wallet & Conversation Credits: Funds added to the Buzzflow Prepaid Messaging Wallet are utilized to settle direct per-conversation or per-message charges levied by Meta Platforms, Inc. All wallet recharges and pre-funded balances are entirely non-refundable, non-transferable, and cannot be redeemed for cash or withdrawn under any circumstances.

2.3. Setup, Onboarding & Custom Development Fees: Any one-time fees paid for account provisioning, Meta verification assistance, custom chatbot building, webhook configurations, API integrations, or priority support are deemed fully earned upon receipt and are non-refundable.

3.1. Zero Liability for Meta Penalties: Buzzflow is an independent software solution provider and has no control over administrative decisions taken by Meta Platforms, Inc. / WhatsApp LLC.

3.2. Account Bans, Downgrades, and Rejections: No refunds, charge reversals, or wallet balance returns will be granted under any circumstance if:

• Meta suspends, restricts, disables, or permanently bans the Customer's WhatsApp Business Account (WABA) or phone number due to policy violations, spam reports, or unverified business status.
• Meta rejects, pauses, or delays approval of the Customer's outbound template messages.
• The Customer experiences messaging tier limits or quality rating downgrades resulting from end-user feedback.

4.1. Self-Service Cancellation: Customers may cancel their recurring SaaS subscription at any time directly through the Buzzflow billing dashboard or by submitting an official cancellation request via email to billing@buzzflow.co.in from the registered administrative email address.

4.2. Notice Timeline: Cancellation requests must be submitted at least three (3) business days prior to the next scheduled renewal billing date to avoid automatic renewal for the subsequent billing cycle.

4.3. Access Post-Cancellation: Upon successful cancellation of a subscription, the Customer shall retain access to the platform until the expiration of the current paid billing period. After this date, platform access and automated messaging features will be terminated.

4.4. Forfeiture of Wallet Credits: Upon voluntary cancellation, account termination, or non-renewal of the primary SaaS subscription, any remaining balance in the Customer's prepaid messaging wallet shall be forfeited. Wallet balances cannot be transferred to other accounts or refunded.

5.1. Prohibition of Unauthorized Chargebacks: By purchasing services from Buzzflow, the Customer agrees not to initiate unjustified payment chargebacks, bank disputes, or transaction reversals with credit card companies or payment aggregators.

5.2. Consequences of Unwarranted Disputes: If an unjustified chargeback or payment reversal is initiated, Buzzflow reserves the immediate right to suspend all platform access, freeze active messaging workflows, and recover the disputed amount along with associated chargeback penalties, administrative costs, and legal expenses.

6.1. Technical Billing Errors: In the isolated event that a technical malfunction results in an accidental duplicate transaction (where the Customer was billed twice for the exact same invoice or wallet recharge), the Customer must notify Buzzflow within forty-eight (48) hours of the transaction.

6.2. Resolution Process: Upon verifiable verification by Buzzflow's finance team and the authorized payment gateway that a duplicate deduction occurred, Buzzflow will process a direct reversal of the duplicate charge back to the original payment source within seven (7) to ten (10) business days.

For any billing inquiries, invoice clarifications, or cancellation assistance, please contact:

Department: Buzzflow Billing & Accounts Desk

Website: https://buzzflow.co.in

Email: billing@buzzflow.co.in / support@buzzflow.co.in

Address: Indore, Madhya Pradesh, India